Responsible Gaming Policy

Purpose and scope

The Responsible Gaming Policy (the Policy) governs the conduct of players and the operation of Ffbet as it relates to safe, responsible gaming on the platform. The Policy applies to all gambling products and services offered by Ffbet and to all registered players, regardless of jurisdiction, to the extent permitted by applicable law.

Definitions

• Problem gambling means a pattern of gambling that has a negative impact on the player’s financial position, personal relationships, or well‑being and which may require external support or intervention.
• Self-exclusion means a voluntary, time‑bound or permanent withdrawal from gambling activities available to the player.
• Time-out means a temporary pause from gambling activities for a defined period, after which normal access to gambling services may resume if the period ends without a self-exclusion in effect.
• Deposit limit means a cap on funds that may be deposited within a defined period (daily, weekly, or monthly).
• Gambling account means the Player account used to access Ffbet’s products and services.

Guiding principles

• Security and privacy of players and their data in accordance with applicable data protection laws.
• Transparency in product offerings and communications to ensure gambler awareness of risks and limits.
• Accessible tools and processes to prevent and respond to gambling-related harm, including evidence‑based interventions.

Age verification and minor protection

Participation in any gambling activity on the Ffbet platform is prohibited for individuals below the applicable age of majority in their jurisdiction. On registration, Ffbet shall verify the player’s date of birth and age. If age cannot be reliably verified, Ffbet will restrict access to regulated gambling products until verification is completed. Ffbet maintains measures to prevent minor access and to protect the privacy of all users.

Self-exclusion and account closure

Players concerned about their gambling may initiate Self-exclusion through the in‑account Safety Controls. Available self-exclusion durations are: 1 day, 1 week, 1 month, 6 months, 12 months, or permanent. A Self-exclusion from all gambling products will disable the Player’s ability to access any gambling activity for the chosen period. A Self-exclusion limited to specific products will restrict access to those products only; access to other products remains permissible unless additionally excluded.

During any Self-exclusion period, the Player may not place bets or deposit funds for the excluded activities. If a balance remains, the Player may withdraw remaining funds subject to applicable verification procedures. Self-exclusion, once initiated, cannot be reversed before the expiry of the selected period. For permanent Self-exclusion, the Player’s account will be closed and cannot be reopened.

Self-exclusion settings shall be removed from marketing communications. Players seeking to re‑establish access after completion of a self-exclusion period will be notified to re‑activate via the Player dashboard.

Time-out

The Time-out control allows a temporary pause from gambling for a defined period of 1 to 5 days. During Time-out, the Player will be unable to place bets. Withdrawals of remaining balances remain available subject to normal verification procedures. Time-out periods do not constitute Self-exclusion and do not permanently remove access unless a separate Self-exclusion is enacted. Reactivation occurs automatically after the selected period ends, unless the Player has chosen a Self-exclusion.

Deposit, wager and loss limits

To promote responsible play, players may set Deposit Limits and Loss Limits on a daily, weekly, or monthly basis. Limits take effect after a 24‑hour grace period following submission and may be adjusted, increased, or reduced at any time. If a limit is reached, further gambling activity is blocked until the relevant time period resets. Loss limits are calculated on net losses after accounting for any bonuses or winnings.

Self‑assessment and risk indicators

Ffbet provides a confidential in‑account Self‑Assessment tool to help players gauge risk levels. Based on responses, the tool may indicate: under control, low risk, moderate risk, or higher risk of problematic gambling. Regardless of self‑assessment results, players are encouraged to consider limits or exclusion options and to seek professional support if concerns arise. Self‑assessment results are for informational purposes only and do not replace professional medical or psychological evaluation.

Support, referrals and responsible resources

Ffbet recognises the availability of independent, professional support services for problem gambling. Players may contact Ffbet’s Customer Support to obtain information about local, jurisdiction‑specific resources. Where appropriate, Ffbet will provide information on how to access counselling, therapy or treatment services through recognized providers in the player’s region. Ffbet will not facilitate access to services that conflict with applicable law or regulatory requirements.

Communication and marketing

Marketing communications shall be consistent with the Policy and shall not misrepresent the likelihood of winnings or the benefits of gambling. Players that have enabled Self-exclusion or Time-out will be excluded from marketing communications for the duration of the exclusion or as permitted by applicable policies.

Data protection and privacy

Ffbet collects and processes personal data in accordance with applicable data protection laws and internal privacy policies. Data is used to verify age, enforce limitations under this Policy, and improve the safety and integrity of the platform. Access to personal data is restricted to authorized personnel and retained only for the period necessary to achieve stated purposes or as required by law. Players have rights to access, rectify, or erase data in accordance with applicable law, subject to regulatory and contractual obligations.

Governance, review and policy updates

This Policy is reviewed at least annually and whenever material changes occur in product design, regulatory requirements, or identified risk profiles. Updated Policy terms become effective upon posting within the Help Centre and notification to players in accordance with applicable regulatory requirements.

Contact and support channels

For questions regarding this Policy or to request assistance with Self-exclusion, Time-out, or limit settings, players should contact Ffbet Customer Support via in‑platform channels. Ffbet will acknowledge requests and implement measures in accordance with the timelines stated in this Policy and applicable law.