Privacy Policy

Overview

Ffbet is the data controller responsible for processing your personal data in connection with the operation of the Ffbet platform and related services. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it and how you may exercise your rights. By using our services or creating an account, you acknowledge and consent to the practices described herein.

Information we collect

We categorize information into Personal Information and Non-personal Information. Personal Information is any data that identifies you or could be used to contact you, including but not limited to your name, date of birth, address, email, phone number, payment details, identification documents and other data you provide when registering or using our services. Non-personal Information includes data that does not identify you directly, such as device type, IP address, browser and language settings, geolocation in aggregated form, and aggregated usage statistics. If we combine Personal Information with Non-personal Information, the combined data remains Personal Information for so long as it remains combined.

How we collect information

  • Direct collection from you when you register, fund an account, engage in transactions, or contact support.
  • Data collected from the devices you use to access the platform, including technical data, traffic data and logs.
  • Cookies and similar technologies used to operate the site, remember preferences and analyze performance. You may manage cookie settings where available.
  • Information obtained from external sources for identity verification, AML and regulatory compliance, and to determine eligibility to gamble, including public records and sanctions lists when required by law.

How we use information

  • Establish and manage your account, verify identity and assess eligibility for gambling activities in accordance with regulatory obligations.
  • Process deposits, withdrawals and other payments; manage financial transactions and refunds.
  • Provide gaming and related services and respond to customer support inquiries.
  • Authenticate access to features and protect against fraud and abuse.
  • Communicate updates about the platform and respond to inquiries; where permitted, send marketing communications based on consent or lawful basis.
  • Monitor, investigate and report suspicious activity to comply with anti money laundering and other legal requirements.
  • Analyze trends using aggregated data to improve products and services and to conduct risk assessments.

Legal bases for processing

  • Performance of the contract for services you use on the platform.
  • Compliance with legal and regulatory obligations applicable to gambling operations.
  • Consent where you have explicitly opted in to processing such data, including marketing communications.
  • Legitimate interests pursued by Ffbet that do not override your fundamental rights and freedoms, such as platform security and service optimization.

Sharing of information

  • With service providers acting on our behalf for payment processing, identity verification, fraud prevention, hosting, analytics, and communications, under written agreements that require appropriate data protection.
  • With regulatory authorities and law enforcement when required by law or to protect the safety of users and the platform.
  • Within the Ffbet group and with affiliates as necessary to operate the platform and provide services.
  • In connection with corporate transactions such as mergers or asset sales where data may be transferred as part of the transaction.
  • For marketing communications only if you have given valid consent or as permitted by applicable law.

International transfers and safeguards

We may transfer personal data to recipients located outside your country or region. When this occurs, we implement appropriate safeguards including contractual arrangements and other measures to ensure an equivalent level of protection in line with this Privacy Policy and applicable data protection laws.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. For AML and regulatory purposes, we retain identification, verification and transaction data for a minimum of five years from the date of last activity or account closure. Anonymized data may be retained for analytics and improvements without identifying individuals.

Security of your data

Ffbet applies technical and organizational measures to protect personal data, including access controls, encryption where feasible, secure storage, and regular security assessments. Employee access to personal data is limited to those with a legitimate need to perform their duties and who have signed confidentiality commitments. Users may enable two factor authentication to enhance account security and must keep login credentials confidential.

Your rights

  • Right of access to confirm whether we process your data and to obtain a copy of it.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure where permitted by law, subject to regulatory retention requirements.
  • Right to restriction of processing in appropriate circumstances.
  • Right to data portability in a structured, commonly used format.
  • Right to object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent at any time for processing based on consent, without affecting the lawfulness of prior processing.

Cookies and similar technologies

We use cookies to operate the platform, analyze performance and support marketing initiatives. Essential cookies are required for core functionality. Non essential cookies may require consent. You may adjust your preferences or opt out where applicable. Third party cookies are subject to the policies of their providers and may be controlled by you through your browser settings.

Marketing communications

Promotional messages are sent only if you have opted in or where permitted by law. You may opt out at any time by updating your preferences in your account or by contacting privacy at ffbet.com. Consent withdrawal does not affect the legality of processing carried out prior to withdrawal.

Age restriction

Ffbet operates only for individuals who are at least 18 years old. We do not knowingly collect personal data from minors. If we become aware of data belonging to a minor, we will remove it promptly as permitted by law.

Contact and data protection inquiries

For questions about this policy or to exercise rights, contact the Ffbet privacy team at [email protected]. We will respond within a reasonable period and no later than one month, with a possible extension for complex requests.

Updates to this policy

We may update this policy from time to time. We will provide notice of material changes and publish the updated policy with the effective date. Continued use of our services after changes constitutes acceptance of the revised policy.